Frequently Asked Questions (FAQ)

 

DELIVERY  |  PAYMENT  |  MACHINE SETUP  |  MACHINE FUNCTION


 

Delivery

Where do you deliver to?

You can hire our chocolate fountain machines in Sydney, Melbourne, Brisbane, Adelaide and Canberra. We deliver to a radius of approximately 100Km of the CBD of each of our main city locations. Our normal delivery time is Monday – Friday between 9:00am-4:00pm. However, we can accommodate for weekend delivery as well as early and late delivery times for a small additional fee.

Contact Us if you require a delivery or pickup, which is outside our normal delivery time.

What do I need to do on delivery?

Our friendly team member will set up the machine on a sturdy table (you need to provide) and show you exactly how to operate the machine.  They will also leave you with a detailed instruction sheet so that anyone at the party, on your behalf, would be able to operate and refill the machine as needed.

Contact Us to find out what the delivery cost will be for your party.


 

Payment

Do I need to pay a deposit? 

In order to reserve the chocolate fountain machine you choose for your party date, we require a 50% non-refundable deposit. For example, if you book our $235.00 package, you will need to pay $117.50 on booking. The balance of your payment is required 7 days before your party date. The deposit is required to guarantee that you will receive the machine for your party! 

How can I pay?

By Credit Card

We accept all the major credit cards including Visa and  Mastercard as well as direct debit cards and EFTPOS. There is no surcharge on any of the cards.

By Bank Transfer

You can pay by an Electronic Fund Transfer (EFT) directly to our bank account at

Account name: Cocktail King, BSB: 082 451 Account Number: 167506249

Please send us an email to notify us of your payment once arranged.

By Cheque

You can post us a bank or personal cheque as a payment for your order. Your booking will be confirmed, once your cheque is cleared. Your cheque must be received at least 7 days prior to your hire date. No personal cheques will be accepted on delivery. Please post cheques to: Cocktail King, PO Box 802 Wahroonga NSW 2076

Do I receive an invoice for my order?

You will always receive a Tax Invoice with the delivery of your order. If you require an invoice before hand, please let us know and we will email you once your booking is made.


 

Machine Set-up

How does the Chocolate Fountain work?

Once the fountain is assembled, pour the melted chocolate into the base until it is near the top rim. Turn the switch to the right. This will turn on the heating element, which is controlled by a thermostat, and turn on the motor, which turns the auger (corkscrew). The chocolate will be pushed up to the top where it will then flow down the 3-5 tiers and completely "enrobe" the fountain.

Does the Chocolate Fountain melt the solid chocolate?

The Chocolate Fountain will melt the solid chocolate but, because of the low temperature, it would take a much longer time. We recommend melting the chocolate first over a double-boiler or in a microwave and then adding it to the Chocolate Fountain. Be sure that no water gets into the chocolate, as this will taint the chocolate.

How do I know if I melted the chocolate correctly?                                                       

The chocolate should not be too warm or too cold, and it should have a nice shine to it. Also, the thickness of the chocolate is very important for proper flow. Chocolate that is too thick will not flow but drop from tier to tier. Chocolate that is too thin will flow but will have gaps in the robing of the tiers.

Can the Chocolate Fountain be used outdoors?

Unfortunately you cannot run our Chocolate Fountains outdoors. Outside air temperature plays an important factor on the flowing consistency of the chocolate, as well as the running temperature of the fountain itself. In addition, even a slight breeze will blow the chocolate outside of the fountain and onto everything around it. Finally, flying critters tend to be very attracted to the chocolate's sweet aroma.

Is the Chocolate Fountain easy to assemble?

Yes. The Chocolate Fountain comes in a few basic parts:

(1) The base, with the motor and electrical cords.
(2) The tower, which attaches to the four pegs inside the base bowl.
(3) The auger, which goes inside the cylinder.
(4) The three tiers, which are screwed onto the tube.
(5) The top hat, which is placed on the top of the fountain.

Is the Chocolate Fountain easy to clean?

Yes. The top part of the fountain will completely dismantle into five separate parts, so you can put it into your dishwashing machine. Then dry thoroughly with a towel. The base has the motor and the electrical cords. Make sure not to immerse the base into water. You will have to scoop or pour out all the excess chocolate into an empty container. You can then pour clean water into the base to clean the bowl and then clean the remaining outer base with wet towels. It is quick and easy.

What are the table and electrical requirements for the Chocolate Fountain?

The Chocolate Fountain weighs approximately 50 kilos when full, a level, sturdy table is a must. If it is not level, the chocolate will not flow properly. The Chocolate Fountain requires a standard 10 amp 240V power point.


 

Machine Function

What can you dip in the Chocolate Fountain?

You can use anything edible that goes with chocolate. However, we strongly advise against anything crumbly (i.e. cake, brownies, etc.) or that may easily slide off the skewers. Crumbs can clog the holes and block the constant flow of chocolate through the Fountain.

Who provides the goodies to dip into the Chocolate Fountains?

We will provide the skewers and you or your caterer provides the food. All you need to do is to put the food on the end of the skewer.

Which areas does The Chocolate Fountain.com service?

We provide fountains for events and parties all over Australia.

When do you deliver the Chocolate Fountain to us and what is the cost?

We deliver the fountain the day before your event. After your event you pack it back in the boxes - we will have it picked up the following business day. We provide you with operating instructions on how to assemble, take apart and clean the fountain.

The actual shipping and delivery charges are determined based on your location.

How does the Chocolate Fountain work?

Once the fountain is assembled, pour the melted chocolate into the base until it is near the top rim. Turn the switch to the right. This will turn on the heating element, which is controlled by a thermostat, and turn on the motor, which turns the auger (corkscrew). The chocolate will be pushed up to the top where it will then flow down the 3-5 tiers and completely "enrobe" the fountain.

Does the Chocolate Fountain melt the solid chocolate?

The Chocolate Fountain will melt the solid chocolate but, because of the low temperature, it would take a much longer time. We recommend melting the chocolate first over a double-boiler or in a microwave and then adding it to the Chocolate Fountain. Be sure that no water gets into the chocolate, as this will taint the chocolate.

How do I know if I melted the chocolate correctly?

The chocolate should not be too warm or too cold, and it should have a nice shine to it. Also, the thickness of the chocolate is very important for proper flow. Chocolate that is too thick will not flow but drop from tier to tier. Chocolate that is too thin will flow but will have gaps in the robing of the tiers.

Can the Chocolate Fountain be used outdoors?

Unfortunately you cannot run our Chocolate Fountains outdoors. Outside air temperature plays an important factor on the flowing consistency of the chocolate, as well as the running temperature of the fountain itself. In addition, even a slight breeze will blow the chocolate outside of the fountain and onto everything around it. Finally, flying critters tend to be very attracted to the chocolate's sweet aroma.

Is the Chocolate Fountain easy to assemble?

Yes. The Chocolate Fountain comes in a few basic parts: (1) The base, with the motor and electrical cords; (2) the tower, which attaches to the four pegs inside the base bowl; (3) the auger, which goes inside the cylinder; (4) the three tiers, which are screwed onto the tube, and (5) the top hat, which is placed on the top of the fountain.

Is the Chocolate Fountain easy to clean?

Yes. The top part of the fountain will completely dismantle into five separate parts, so you can put it into your dishwashing machine. Then dry thoroughly with a towel. The base has the motor and the electrical cords. Make sure not to immerse the base into water. You will have to scoop or pour out all the excess chocolate into an empty container. You can then pour clean water into the base to clean the bowl and then clean the remaining outer base with wet towels. It is quick and easy.

What are the table and electrical requirements for the Chocolate Fountain?

The Chocolate Fountain weighs approximately 50 kilos when full, a level, sturdy table is a must. If it is not level, the chocolate will not flow properly. The Chocolate Fountain requires a standard 10 amp 240V power point.